Slide Deck - Prioritizing Impact: Strategic Innovations in Summer EBT Customer Service

This session focused on best customer service practices, where agency leaders will showcase innovative strategies designed to connect families to Summer EBT benefits with ease and efficiency. Through a range of creative solutions— from intuitive, user-friendly parent portals to streamlined application design and strategic partnerships—agencies are improving access to Summer EBT, helping families stay informed, and simplifying the enrollment process.

In this session, our panel dived into the decision-making processes behind these approaches, sharing insight into how they prioritized the highest-impact solutions. Participants gained a deeper understanding of how to balance innovation with practicality, exploring the key steps to implement effective, user-centered approaches that reduce administrative burden and create a streamlined program experience for families and agency staff alike.

Download the slide deck to see what attendees learned.